Customers may cancel a booking subject to the cancellation conditions displayed by ARX GO at the time of booking.
Where a refund is applicable, the refund will be initiated through the original payment method or payment provider, subject to the applicable payment provider processing timelines.
If an online payment fails but an amount is debited from the customer's account, the transaction will be reviewed and the applicable refund or reversal will be processed through the payment provider.
For payment, cancellation, or refund questions, contact ARX GO support.
Email: gfk3316@gmail.com